To seek a challenging career in the field of e-CRM/e-Business technology where my development knowledge and skills can contribute and grow in parallel.

11/2000 - Present    Fujitsu-ICL Systems, Inc.    Santa Clara, CA

CRM Applications Technical Lead

Designed and developed a distributed marketing application using EJB, Java Swing, WebLogic Server, and MicroStrategy API. The application was designed for the retail industry to target promotions and offers to customers based on their attributes and buying behavior. This application was successfully piloted at a U.S. based international retailer.

Responsibilities include:

• Led a team of 4 developers
• Authorize design and development decisions
• Produced design document and functional specifications
• Crafted prototypes for demonstrations
• Hands-on code development and maintenance
• Perform systems integration
• Supervised validation activities

4/2000 - 10/2000    Fujitsu-ICL Systems, Inc.    Santa Clara, CA

CRM Applications Technical Lead

Designed and developed a Java API using Java RMI objects and Talarian SmartSockets to support a web based customer service application. The API isolated web developers from the complexity of implementing business rules, transactions handling, and load balancing logic. The result was a shorter development cycle and a more robust application. The API was part of an overall CRM solution for a major U.S. retailer and was successfully deployed to support over 1500 web clients simultaneously.

Responsibilities include:

• Led a team of 3 developers
• Authorize design and development decisions
• Produced design document and functional specifications
• Crafted prototypes for demonstrations
• Hands-on code development and maintenance
• Supervised systems integration and validation activities
• Provided hands-on training and development support for the customer

9/1999 - 3/2000    Fujitsu-ICL Systems, Inc.    Santa Clara, CA

Senior Software Engineer

Developed a web based customer service application using JSP, EJB, and WebLogic Server. Customer service representatives can view and update customer loyalty information via the application. This application was part of an e-CRM solution offering for the retail industry.

Responsibilities include:

• Led a team of 3 developers
• Authorize design and development decisions
• Produced design document and functional specifications
• Crafted prototypes for demonstrations
• Hands-on code development and maintenance
• Perform systems integration
• Supervised validation activities

9/1998 - 8/1999    Fujitsu-ICL Systems, Inc.    Santa Clara, CA

Senior Software Engineer

Designed and developed an offer management application using Java RMI and Swing. The application allowed marketers and store managers to define and execute promotions and offers to targeted customers. This application was part of an end-to-end e-CRM solution offering for the retail industry.

Responsibilities include:

• Led a team of 4 developers
• Authorize design and development decisions
• Produced design document and functional specifications
• Crafted prototypes for demonstrations
• Hands-on code development and maintenance
• Perform systems integration
• Supervised validation activities

1/1998 - 8/1998    Fujitsu-ICL Systems, Inc.    Santa Clara, CA

Systems Design Engineer

Developed an intranet customer service application using ASP and COM objects for a major U.S. retailer. Customer service representatives can view and update customer loyalty information via the application. The application was part of a CRM solution offering, which was the largest loyalty system ever deployed in the U.S.

Responsibilities include:

• Hands-on code development and maintenance
• Perform systems integration
• Perform systems validation

3/1996 - 12/1997    Fujitsu-ICL Systems, Inc.    Santa Clara, CA

Systems Design Engineer

Developed a decision support application using Visual Basic and MicroStrategy API. The application allowed marketers to perform affinity, basket, customer, sales, and store analysis and report generation. The application was part of an OLAP solution offering.

Responsibilities include:

• Designed application's user-interface
• Hands-on code development and maintenance
• Developed metadata and business reports
• Performed systems integration
• Performed software validation

4/1994 - 2/1996    Fujitsu-ICL Systems, Inc.    Santa Clara, CA

Systems Analyst

Developed core components of a retail management system using C, developed Unix shell scripts for batch jobs, developed Unix 'pkgadd' scripts for software installation and configuration, and performed day-to-day system administration activities.

Responsibilities include:

• Hands-on code development and maintenance
• Performed software installation and validation
• Performed network configuration and system backup

University of California, Santa Cruz
Bachelor of Science in Computer Engineering (12/1994)
Bachelor of Art in Economics (12/1994)

U.S. Permanent Resident