BACKGROUND SUMMARY
Six years of UNIX operating system experience with emphasis on technical
support, product integration, software management technology and testing.
SKILLS
6 years of UNIX System Administration experience
C, Shell scripts, HTML and COBOL
Customer service and problem solving
Product integration
PC servers, SCSI and network configuration
SCO OpenServer, SCO UnixWare, SCO UNIX , and SCO XENIX
PROFESSIONAL EXPERIENCE
Sun Microsystems Computer Company, Milpitas CA - 1997 to present
System Test Engineer - Desktop products
- Maintaing manufacture floor system test software
- Introducing new products to the system test process
The Santa Cruz Operation Inc., Santa Cruz, CA - 1991 to 1997
Software Engineer - ISL software management group
In charge of software management technology for SCO UnixWare.
Other responsibilities include:
- Bug fixing and adding new features to software management tools, pkgadd.
- Adding features to custom shell script on UnixWare System V
- Providing packaging knowledge to other developers
- Coordinating Initial System Load testing in house
- Maintaining bug tracking on CMTS (Change Management Tracking System)
Software Engineer - Product Integration (2 years)
Responsible for product integration and testing on current and previous
UNIX products. Provided integration services to other engineering groups
in house and to vendors in U.S. and China.
Other accomplishments:
- Project lead for Asian Everest project
- Integrated Software Development Tool Kit for SCO Forum '95
- Integrated SCO UnixWare product from build level 0 to 2
- Produced media including floppies, tapes and CD's for internal and
external customers
- Maintained and improved packaging automation tool
- Provided tools to facilitate integration process and testing
Office Representative - SCO Beijing Office (8 months)
- Provided technical support to the distributor, VARS and customers
- Vendor relationships with HP, WYSE, Compaq, Oracle, Informix, etc.
- Liaison between the local office and headquarters
- Worked on SCO Chinese UNIX PRC version, including testing and documentation
review
- Coordinated shows and training courses
Support Engineer (3 years)
- Provided hot-line support to customers: Responsibilities included UNIX,
TCP/IP, SCSI and X Windows
- Technical writing: provided step by step problem solving scripts to
customers via FAX and email
- Technical articles review for SCO WORLD magazine
- Off phone research for customers and provided timely feedback to customers
Hewlett Packard, Palo Alto, CA Summer - 1990
Summer Internship - Intercontinental Operations Engineering
- Maintained project Support Order System in COBOL
EDUCATION
B.A. in Computer and Information Science - University of California,
Santa Cruz
PROFESSIONAL TRAINING
UNIX Internals - SCO Education Center
Device Driver - SCO Education Center
Shell Script Programming - Open Learning Center
Project Management - Integrated Project Systems
Advanced UNIX Software Development Tools - UC Extension
Presentation Skills - UC Extension
SCO Train The Trainer - SCO Education Center
HONORS
Best Support Engineer Recognition, 1993
Honors in Major, Computer Information Science, U.C. Santa Cruz, 1991
Outstanding Foreign Student of Merrill College, U.C. Santa Cruz, 1989
LANGUAGES
Fluent reading, writing and conversation in English, Mandarin and Taiwanese